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Telematics data management
Transparent, privacy-compliant connected car services thanks to telematics data management
One of the major German OEMs has developed a telematics data platform to enable new services and business models based on telematics data. The car manufacturer’s customers are in turn able to view the data transmitted by their vehicles via the platform. At the same time, they can allow third-party providers such as insurance companies or car workshops to access their data. This is done in strict compliance with the EU General Data Protection Regulation. It’s up to the customer to decide who has access to their data and how it is used – whether it can be used for other web-based services, for example.
Telematics data as the basis for new business models
The platform gathers telematics data transmitted from the vehicle to the backend and displays it to the customer in a transparent user interface. Using a rights management system, the data can be passed on automatically to third parties for further processing. Third-party providers are allowed access to the released data through technical interfaces (APIs).
The telematics data platform thus allows additional business models in compliance with stringent data protection guidelines. Third-party providers can optimise their services with the verified data or offer totally new services – creating added value for the customer.
Telematics data management with BMW CarData
One OEM that has continually pursued the topic of telematics data management is BMW AG. As a customer of BMW, we use the telematics functions ourselves and have taken BMW CarData as an example here to show some of the key features for consumers, OEMs and third-party providers.
Third-party portal – selection of desired telematics data
In order for third-party providers to offer value-added services, they need telematics data from their customers. There is a third-party portal for gathering the data they need for their services. The request for the customer to release the data is displayed in the customer portal.
Customer portal – release of telematics data for third parties
Customers can release the data requested by a third-party provider in the customer portal. They can revoke their consent for releasing the data any time.
Customer portal – retrieval of customer archive
In the customer portal, customers can also view the telematics data from their vehicles which has been transmitted to the OEM.
Creation of an optimal telematics data management solution involving all stakeholders
New business models can only emerge if the information extracted from the vehicle data can serve as a basis for improvements or new business ideas. It was first of all necessary to determine which telematics data was relevant. Recording the relevant source systems and qualifying the data in terms of its availability and currentness were also important steps in developing the system. A further task was to identify, review and define the underlying processes such as data preparation, data retrieval by the customer and data transfer to third parties.
doubleSlash provided specialist support during conception and implementation of the telematics data platform, bringing many years of expertise in the telematics environment and a sound knowledge of vehicle data management. This experience helped to shape a unified agile approach to the implementation. We thus made a valuable contribution towards creating an optimal solution with the involvement of all the relevant stakeholders. doubleSlash also supported the further development and rollout of the telematics data platform in Europe and the USA.
Our services:
- Consulting services, particularly for requirements management and quality management
- Analysis of market trends for business models
- Conception of processes (customer, third party, administration)
- Design of IT architecture and IT interfaces
- UX design for customer portal and third-party portal
- Analysis of telematics data regarding availability and currentness
- Interface between specialist department and IT in an agile procedure
- Development of suitable assurance, quality and testing measures for the platform and the underlying digital business model
- International rollout of the platform
Methods used:
- Agile teams with product owners
- Business Process Model and Notation (BPMN) 2.0
- Unified Modeling Language (UML)
- Jira
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