Creating positive charging experiences

 

 

 

The positive end-to-end charging experience for your customers

Electromobility is driving a cultural shift across the entire mobility industry. The development of electric cars is being propelled by the EU’s climate targets – no new combustion engines are to be approved from 2035 onwards, for example, and regulations in the aviation industry are also set to be tightened significantly. Infrastructure, investment costs and end-to-end customer experiences will play a central role in the context of electric cars. Success factors include a positive charging experience from start to finish and broad availability of charging options, especially where fleet vehicles are concerned. 30 percent of new registrations are fleet vehicles – and the trend is rising (link to German article).

Field report on electromobility (German blog post)

Read blog post

Here’s where we start – together & open to your challenge

As an E-Mobility Service Provider (EMSP) or Charge Point Operator (CPO), it is crucial to provide your private and fleet customers with a consistently positive charging experience:

 

Creating an optimal customer experience – from fleet to home

To provide fleet or private customers with a positive end-to-end charging experience – at home, at work or in public – what you need is the right IT solution: From finding the charging station (FIND) through actual charging (CHARGE) right up to consumption-based billing (PAY).

Typical e-mobility use cases at a glance

Workplace charging: Fleet customers charge at the workplace

  • Fleet drivers can charge at a company charging station (RFID card, company RFID token, app, Plug&Charge).
  • Based on the customer group, charging can be free (for company car drivers) or invoiced (for guests).
  • The EMSP ensures that the invoice is correct and sent to the correct customer group. They also take care of company-specific billing of charging events.

Home charging: Fleet customers charge at home

  • The fleet driver starts a charging event at home at their wallbox. Private and business-related electricity use can be recorded separately.
  • The driver is reimbursed for the electricity used to charge at home – either as a lump sum, a percentage or the total amount.

  • The entire billing process between fleet driver and fleet company is coordinated via the EMSP.

     

 

Public charging: Fleet customers charge in public

  • The fleet customer finds a suitable public charging station – anywhere in the world.
     
  • The fleet driver charges at the public charging station (RFID card, app, Plug&Charge).
     
  • The fleet company receives an invoice from the EMSP listing all the fleet driver’s charging events.

 

Public charging: Private customers charge in public

  • The driver finds a suitable public charging station – anywhere in the world.
  • The driver charges at the public charging station (RFID card, app, Plug&Charge).
  • The customer pays for the completed charging event using the desired payment method and an invoice is issued.

 

Contact us

How we work with you to create a positive end-to-end charging experience

With our IT and automotive expertise, we support you in designing a custom-fit solution for your customers and alleviating their ‘range anxiety’. This includes end-to-end implementation of your charging services and solutions. doubleSlash knows and understands the electromobility ecosystem.

Our services:

  • Product management support (market analyses, business model consulting)
     
  • Process and IT design (customer journey, requirements management, end-to-end processes)
     
  • Agile software development with assurance
     
  • Connection of CPOs and EMSPs
     
  • Operation of the e-mobility solution
     
  • Scaling and international rollouts
     
  • Current standards and protocols (such as OCPI, OCHP, OICP and eMIP)

 

Results and artifacts:

  • You get coordinated, workable e-mobility processes.
     
  • You are provided with individual software components (POI system, billing component) or a complete end-to-end e-mobility charging solution (charge point management system, e-mobility service backend, white-label solution).

 

What we bring to the table:

  • The established doubleSlash reference model for e-mobility.
     
  • Good practices from over 10 years’ experience in e-mobility projects.
     
  • Experience in the international integration of more than 100 CPOs.
     
  • A large and reliable partner network in the e-mobility ecosystem.

 

Contact us

Would you like us to help shape the future of your e-mobility ecosystem? Get in touch!

Your contact

Tim Bastian
Experte für E-Mobility

Phone
+49 7541 70078-702