Diagnostic systems – measurement and analysis without limits

The telecommunications industry is characterized by a wide range of products and constantly increasing demands on the entire network infrastructure. At the same time, the demand for high-quality services is increasing. The platform developed integrates different measurement and diagnostic systems from various manufacturers. Frequently occurring service requests are automated and diagnostic knowledge is mapped logically. As a result, the service reception employee does not have to spend time searching for solutions when troubleshooting, but can provide competent, precise and standardized information about any faults and how they can be rectified. This increases the resolution rate and boosts customer satisfaction.

doubleSlash designed and implemented the integrated platform, which enables rule-based measurements across different diagnostic systems and thus supports the service staff. It increases the available knowledge enormously by intelligently linking diagnostic events. To achieve this, the system required a high-performance and modular software architecture with load distribution, reliability and the connection of heterogeneous systems via decoupled adapters. The central architecture of the measurement platform efficiently optimizes the usability of existing diagnostic systems and is also designed for the structured integration of new systems. In this project, we were able to apply our expertise in complex and high-performance systems.

• Overall conception
• Project management (coordination of various service providers)
• implementation
• rollout
• Further development and support