Remote-Management | Telekom | References | Portfolio

Enhanced Customer Service with Remote Diagnosis

Deutsche Telekom's service employees assist customers with technical issues, such as PC problems, via remote access. doubleSlash developed a remote management system that records and archives sessions with customer consent, ensuring transparency and traceability in fault diagnosis and troubleshooting. The system also enables remote updates, such as installing software on IP-based devices. This innovative solution has significantly enhanced Deutsche Telekom’s customer service capabilities.

Highly secure system solutions

The Origins of M2M Communication

doubleSlash developed a system for Telekom AG to archive and retrieve videos and data from support cases. The solution also enables status queries, data storage, and communication with customer end devices. Given the sensitivity of these processes, a high-security system was implemented to meet strict data protection and compliance standards. The system is seamlessly integrated with existing remote diagnostic tools via interfaces. Our expertise in M2M communication, system integration, and big data played a key role in the successful implementation of this remote management project.

Our benefits

Our Services

Technical and IT conception
Implementation and rollout
Maintenance and support

Our tools

Technologies Used

Java EE
Oracle Cluster
WebSphere
M2M technology

Telekom Counts on IT Expertise from doubleSlash

Deutsche Telekom AG and doubleSlash have enjoyed a long-standing partnership, collaborating on projects in management, marketing, and customer service.