Operation & Maintenance

Reliable software is becoming increasingly important

In today’s landscape, software is expected to be as reliable and low-cost as possible. To ensure these expectations are met, we lay the groundwork for achieving them during the software design phase.

Software needs to enable continuous operations. This means constant monitoring and timely installation of updates. By considering these aspects early on in the development phase, software operation can be largely automated.
Software typically requires continuous further development since customer requirements are constantly changing or new requirements emerging. Whether software can be adapted without incurring excessive costs hinges on choosing a robust and maintenance-friendly software architecture such as microservices.

Self-managing software

A well-crafted software design not only saves time and money but also provides a significant competitive advantage.

Are you interested in reducing operational costs?
Proactively resolving incidents before they impact your users?
Or improving your service-level agreements (SLAs)?

The benefits of modern operation & maintenance at a glance:

Cost-effective operation through container technology
Proactive incident resolution through active monitoring
Better SLAs through targeted evaluation
Enhanced user satisfaction thanks to transparent operating processes

Faster deployment of new applications through seamless integration with software development
Continuous improvement in support through effective knowledge management
Easier enhancement through consistent modularisation

DevOps and continuous delivery
Close cooperation between operations personnel and developers is a prerequisite for ensuring that new software developments align seamlessly with operational processes. This is crucial not only for the automated implementation of new applications, but also for effectively training users on how to work with these applications. The success of an application is determined by high-quality development free of errors, but also by a professional roll-out.

Cost-optimised operation
Modern IT operations work with extensive automation. This ranges from the procurement of new computer resources, through virtualisation and the provision of container services, all the way to automated deployments including data migration. These practices minimise downtime and in turn enhance the productivity of your workforce.

Monitoring of all operational parameters
Seamless monitoring of all operational parameters and proactive reporting of incidents reduces the time spent on troubleshooting. Ideally, the parameters are configured so that you can react before users are affected. Through targeted evaluation of these operational parameters, you can progressively refine and optimise your SLAs.

Service Level Agreements (SLA's)
Establish a support structure that keeps your users happy by handling all requests in a reliable and trackable manner. Our ITIL specialists are well-versed in all aspects of effective IT operations and are available to provide you with expert advice and guidance.

User feedback
Become friends with your users by giving them the opportunity to provide feedback. This will empower you to continually optimise your processes.

doubleSlash is your partner for holistic software development

During the requirements analysis, phase we gain an early understanding of the key factors that will be critical for the operation and maintenance of your software in the future. We can then collaborate with you to formulate non-functional requirements which are tailored to your specific needs. This holistic approach means we are a partner who also supports you with software operations and maintenance.

We offer you

Development and reviewing of concepts for flexible operations (cloud or in-house) including an overall cost analysis
Creation and testing of security guidelines
3rd level support (application support), incident management and problem management within the ITIL process
Setup, configuration and extension of monitoring systems (Zabbix or ELK Stack, for example)

Creation of on-demand reports to evaluate SLA performance
Implementation of an automated deployment system based on preconfigured containers (such as Docker) for regular updates
Training in new applications and active knowledge management
Establishment of modern ticketing systems for incident management, such as Jira

Technology Stack

We’ll be happy to support you in developing an individual maintenance and operating concept!

Are you looking to achieve smooth operations and maximise the benefits of your software? We can lay the foundations with professional operations and systematic maintenance. Get in touch!