From Medical Device to Digital Service: How to Scale Beyond Product Sales

Many manufacturers of medical devices are facing a change: away from one-off device sales and towards digital services and "MedTech-as-a-Service". Whether software add-ons or data-based subscription functions: successful monetization requires new business models, smart processes and suitable IT structures.

Digital services are already standard in many devices today, but are rarely charged separately. So why not offer a low-cost basic device that can be flexibly expanded using software? Such business models often fail due to rigid existing systems that do not support recurring revenues or flexible pricing models.

We help with scalable solutions - system-open, regulatory compliant and specially developed for medical technology.

Current Topics

Challenges in the Monetization of Medical Devices

Many MedTech manufacturers do not lack the vision - but rather the right support for the development of digital business models and their operational implementation. Typical challenges here are:

Lecture: Aachen Service Forum

ZEISS Predictive Service: Rethinking Digital Services

The future of the service business is digital, customized and subscription-based. But how can this vision be turned into a viable business model?

As part of the Aachen Service Forum 2025, Jonas Kaltenbach (doubleSlash) and Luca Lutsch (Carl ZEISS Microscopy) presented a practical example of successful subscription management, from the idea to IT integration.

Watch the Recording of the Aachen Service Forum Now

Solution Approach

Transforming Processes in Software-Defined Medtech

We support manufacturers of medical technology devices in the development and technical implementation of new business models - with a focus on monetization, regulatory compliance and IT architecture.

Our goal: an end-to-end digital offer-to-cash process that combines products, software, services and subscriptions - cost-effective, automated and future-proof.

  • Feature & offer management

Configuration and provision of additional device functions, AI algorithms or service add-ons - even after delivery via over-the-air updates or remote access.

  • Usage rights, contract & subscription management

Mapping of subscription models, “function-on-demand”, service agreements and customer-specific terms - also in combination with classic product sales.

  • Usage-based billing & value-based pricing

Examples such as pay-per-scan or pay-per-use enable usage-based pricing logic. We create the basis for margin-secure billing, flexible pricing models and ERP-independent invoicing.

  • Payment & Integration

Connection of modern payment solutions - also for B2B-typical scenarios such as invoicing, SEPA or intercompany billing.

  • Finance & Accounting Integration

Automated posting, accrual/deferral and transfer to the general ledger - auditable, SAP-compliant and regulatory compliant.

 

 

The Result

A future-proof architecture for the monetization of medical devices that adapts to your business model - not the other way around. For new revenue models, end-to-end processes and IT that enables innovation rather than slowing it down.

Customers

Strong Brands. Joint Solutions.

CONTACT

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