AI Support Assistant:
AI combats the shortage of
skilled workers in support
Utilize knowledge.
Reduce costs.
Fast service.
Efficient support through AI
The AI Support Assistant makes internal knowledge immediately available – right in support. It connects to your systems and delivers AI-powered solution suggestions in real time. This reduces errors, lowers costs, and noticeably lightens the load on your teams.
The AI Support Assistant accesses internal data sources, combines them with AI, and provides immediately understandable recommendations for action. This makes support faster, more reliable, and less dependent on the experience level of individual employees.
- Secure platform: On-premise operation and compliance by design, as well as cloud-based options available – depending on your requirements
- Cross-system: Deep integration into ERP, CRM, diagnostic, and knowledge databases
- Knowledge platform: Unified access to internal documents, error codes, and standards – evaluation with AI
- Scalable & efficient: Once integrated, expandable across departments for support, after-sales, and service
Real-time error code analysis
Intelligent ticket management
Answer support requests automatically
Variant-specific service instructions
Access to spare parts & parts lists
Automatic service documentation
Knowledge-based support for technicians
doubleSlash AI Assistant:
Starter Kit & Extensions
Start small—for example, with an MVP—and test your most important use cases and process optimizations. Then scale flexibly as needed. The AI Support Assistant has a modular design and grows with your requirements—from support to other departments.
AI Assistant
Extensions
Unbeatable: The strengths
of the doubleSlash AI Assistant
With us, you gain more than just a tool , you gain a partner for your long-term AI strategy. Working with you, we identify the most relevant processes in just two weeks – using an established framework, and test them directly in an MVP.
Our platform is cloud- and model-agnostic. This allows you to remain independent of providers and flexible for the future. Thanks to our experience in system integration (ERP, CRM, diagnostic and knowledge databases), we seamlessly integrate the AI Assistant into your landscape.
And: With in-depth expertise in security and controlled information access, we ensure that your AI solution remains reliable and compliant.
Quick start with measurable results
Seamless integration
Long-term independence
Experience & Safety
Member of the Federal Association for Artificial Intelligence
Since 2019, doubleSlash has been an active member of the German Federal Association for Artificial Intelligence. The association’s mission is to advance human-centered AI applications, enhancing the global competitiveness of German companies and positioning Germany as a leading destination for AI development. doubleSlash is deeply committed to European values and the ethical standards represented by the AI seal of approval.
Our AI expert Danny Claus was on the podcast of the German Federal Association for Artificial Intelligence on the topic of AI in the automotive sector.
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