Billing for digital business models
Billing of digital services changes billing and payment process completely.
Usage-based billing - The transition from product to service provider
While using digital services, customers only want to pay when using/ after using the service. They are looking for a tariff that suits them best - e.g. pay per use or flat rate.
Customers no longer pay once for a product with a fixed price, but only if they use the service. This leads to a change from a traditional business model, in which a product is purchased once, to a business model with recurring revenues.
Even with usage-based subscriptions, customers want to know at all times what they are paying for and how much. Inventory systems such as order and account management usually reach their limits in view of the large number of requirements, as complex changes have to be implemented in the legacy systems.
The good news is: You don't have to take care of it yourself. With a well thought-out billing system, micropayment, subscription or pay-per-use models can be efficiently billed and integrated into the existing accounting system.
But which solution fits your requirements and your service?
You're asking yourself these questions?
- How can the billing process be optimally integrated into the customer journey?
- How do I get the usage dataconverted into invoice items?
- How can I ensure that the invoice items are calculated correctly from an accounting point of view?
- How do I present the calculation of these items and prices to my customers in an understandable way?
- How can I add discount campaigns, special campaigns or customer-specific conditions to the billing?
- How can the billing be integrated into the inventory IT?
This is how we support you in the selection and introduction of a billing system
In order to offer your customers an easy-to-use service, it is important to understand which business processes are affected by billing. With our consulting you start well informed into the project. You know your requirements and the relevant touchpoints of your customers in the billing process.
Mediation process - collecting usage data as the basis for invoicing
The large amounts of data, generated by the customer's use of the service, are collected centrally. They are the basis for later invoicing. There are many interfaces to systems that collect the data. We support you in managing and securing interfaces, integrate relevant data providers and help you to agree SLAs.
Price calculation and rating - as individual as your customers
Prices are calculated on the basis of consumption data - depending on the customer's contract. In order to offer your customers the best possible service, it’s meaningful to design the tariffs as simple and individual as possible. Whetherpay-per-use model, subscription, one-off transactions such as activation fees or add-ons, but also vouchers or discount campaigns - we show you how this affects your billing processes. We also keep an eye on grace periods.
Market-specific customs and tax calculation
Different tax rates and tax rules apply to different products, customers and markets. In case of cross-border distribution, customs duties must also be observed. You benefit from our best practices. For example, we support you in the selection and integration of external providers who handle the market-specific tax calculation.
Billing and invoicing - integrated into your financial systems
The invoice process and the creation of the invoice document are dependent on the contract, such as the rate, payment method, and payment period. Market-specific requirements arise here, such as currency conversion (multicurrency). In addition, there are additional parameters on the invoice, such as running time or quantities. The interface to the subordinate and main books must be ensured. Depending on the sales model, e.g. cross-shop sales, further settlements between the sales partners must be taken into account.
Dunning and Receivables Management –You're on the safe side
We support you with the implementation and configuration of different dunning levels as well as with the provision of reports. We also provide an interface to debt collection services.
Payment - with common and modern payment methods
We help you to offer different payment methods for your service - from credit card or PayPal up to Mobile Payment. In addition, we take care of the interface to payment providers and the tracking of the payment status so that you and your customers have full transparency in the payment process.
Billing in practice - invoicing for various use cases
Flexible tariff and campaign management
In order to optimally adapt the different tariffs to customer needs, a billing system is needed that can flexibly set tariffs and price adjustments at runtime. For example, the use at particularly busy times should be more expensive, power users should be rewarded with a discount and different special discount campaigns should run at special times of the year.
Rapid market rollouts and business unit-specific process adjustments
Within the scope of market rollouts, topics such as currency, tax rates, address fields, etc. are extended or adapted market-specifically. The billing system reacts to these adaptations with a flexible client concept in which country or business unit specific changes can be easily configured. This also applies to individual workflows: Usually, there are special customers with special treatment. For example, they should not be affected by the standard dunning process or receive special billing intervals. A well set up billing system is able to react quickly to such special cases via configuration changes.
Billing of different events and usage data - cross-service
For optimal customer satisfaction and loyalty, different services are often offered in one shop, e.g. additional leasing contracts. Of course, the customer wants this consolidated on one invoice. This increases the number of interfaces, and services must also be billed between the business partners. The billing system is able to bill different contractual partners based on the usage data. This is particularly relevant if the service is provided by a third party who has to pay additional commission fees.
doubleSlash is your service provider for the selection and introduction of a billing system
After determining the requirements for billing of digital services, an analysis is carried out to determine whether an existing billing system can meet the requirements or whether a new system must be set up for this purpose. We at doubleSlash ensure that the billing for your digital service is legally secure and reliable - so that you can fully focus on the development of your service and business model. You can rely on us for the following services:
- Derivation of invoicing requirements from the business model
- Selection of the best billing system
- Design of the necessary interfaces
- Coordination of the necessary business processes with the responsible departments
- Introduction to international markets
- Test and secure invoicing with all scenarios
Your advantages at a glance
Keeping an eye on ong-term change of your business model
We know from many years of experience with IoT projects: A digital service fundamentally changes your existing business model. You develop from a pure manufacturer to a service provider. We will show you what you need to consider and how this will affect your billing processes today and in the future.
Best practices from large and international IoT projects
We take your customer's perspective, define the customer journey and the underlying business and IT processes together with you. With us you can rely on a partner with years of experience and tool know-how in common billing systems. We know market-specific requirements and will find the right system for your business.
Interface to your IT
We speak business and make IT. Together we define the requirements for your billing process and select a secure and flexible billing solution in cooperation with your IT department. We also think about future changes to your processes, ensure high availability and that the new solution can be integrated appropriately into your IT landscape.
Agile approach to volatile market requirements in a new business
We know you're under time pressure to develop your digital service. That's why we take an agile approach to ensure a smooth introduction of the billing system. We follow the credo: "Think big, start small" and help you to prioritize the most important requirements. In this way, we ensure that the new system scales and can react to volatile market requirements.
Proofed and certified Software and Product development
We ensure your billing of digital business models!
We offer you individual advice on the billing processes behind your digital service. We look at your market-specific requirements, your process and IT landscape and your customer structure. Our aim is to work with you to find a suitable billing system that matches your service.
Your contact person
+49 7541 70078-792